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Customer Service 3
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Jun 24, 2010
What it means to me to be a free agent
My answers to the 16 questions for people making a living as a free agent.
Jul 04, 2008
"Customer service"
I want to address a conversation I had with a Cox cable technical support rep yesterday.
Apr 22, 2008
The 4 Components of a Great First On-Site Visit
I learned a great deal about stress management and face-to-face interactions on my very first on-site call. I came up with 4 important things to think about before your first face-to-face customer interaction.